Privacy notice

1. Who we are

Ward Gardens provides fencing, garden maintenance and lawn mowing services. For privacy enquiries, contact us on 07956 316367 or write to Ward Gardens, 64 Compton Crescent, Chessington, Surrey KT9 2HB.

2. Information we collect

When you contact us, request a quote or become a customer, we may collect your name, address, postcode, telephone number, email address, details about the work, photographs you choose to provide, quotation and invoice information, and records of our communications.

3. How we use your information

We use this information to respond to enquiries, visit and assess work, prepare quotations, provide services, manage bookings and payments, keep business and tax records, resolve concerns, and protect our legal rights.

4. Our lawful reasons

We process information where necessary to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, or for our legitimate interests in operating and protecting the business. Where consent is required, you may withdraw it at any time.

5. Who we share information with

We share personal information only where reasonably necessary, for example with professional advisers, insurers, payment or accounting providers, IT and communications providers, suppliers or subcontractors involved in your work, and public authorities where the law requires it. We do not sell personal information.

6. How long we keep information

Enquiry records are kept only as long as reasonably needed to deal with the enquiry and follow-up. Customer, financial and contractual records may be retained for longer where needed to provide services, meet tax and legal duties, handle claims or protect our rights. We securely delete or anonymise information when it is no longer required.

7. Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, transfer, or object to its use. You may also complain to the Information Commissioner’s Office.

Contact us using the details above first so we can try to resolve your concern.

8. Website and messages

The enquiry form on this website prepares a text message on your device. The website does not send the message for you; your details are sent only when you choose to send them using your messaging app. Essential technical services may process limited connection information needed to deliver and secure the website. If optional analytics or advertising cookies are introduced, this notice and the site’s cookie controls will be updated before they are used.

9. Updates

We may update this notice if our services or use of personal information changes. The latest version will remain available on this page.